Complete the summary below.

Choose ONE WORD ONLY from the passage for each answer.

Businesses in the 21st century

It is generally agreed that changes are taking place more quickly now, and that organisations are being transformed. One leading economist suggested that by 2020, up to a quarter of employees would be [1], and half of all employees would be based in the [2]. Although predictions can be wrong, the speed of change is not in doubt, and business leaders need to understand the [3] that will be influential.