Chantal: Well, as she said, she should have hidden her negative feelings about him, but she didn't.
Hugo: It was really brave the way she picked herself up and took that job in [1]. Fancy working in a shop after that!
Chantal: Yeah – well, she recommended we all do it at some point. I guess as a [2] you'd get to find out some useful information, like how big or small the [3] shopper is.
Hugo: I think that's an issue for [4], not designers. However, it would be useful to know if there's a gap in the market – you know, an item that no one's [5] but that consumers are looking for.